FAQ
Orders & Payments
What payment methods do you accept?
Astraloom accepts major credit cards and other common online payment methods depending on region.
Can I use multiple discount codes on the same order?
Typically only one discount code can be applied per order unless stated otherwise.
Do you charge sales tax or VAT?
Taxes are applied based on your shipping address and local regulations.
Can I change or cancel my order after it’s placed?
Orders can only be changed or canceled before they are processed for shipping. Contact support as soon as possible.
Do you offer gift cards or store credit?
Yes, digital gift cards or store credits may be available for purchase or use at checkout.
Shipping
Do I have to pay shipping on my order?
If your order subtotal is $35 or more, shipping is free.
Does Astraloom ship internationally?
Yes — Astraloom offers worldwide shipping (“Shop Anywhere!”).
How can I track my order?
After your order ships, you’ll receive a confirmation email containing your tracking number. You can then use the “Order Tracker” page on the website.
Where can I find my tracking number?
It will be included in the shipping confirmation email once your order is shipped.
Who do I contact about shipping issues?
You can email support@astraloom.com during business hours Monday–Friday, 9:00 AM–5:00 PM EST.
Return & Refund
How many days do I have to return an item?
Astraloom allows free returns within 14 days of delivery.
Is return shipping free?
Yes, return shipping is free during the 14‑day return period.
How do I start a return or request a refund?
Email support@astraloom.com with your order details to initiate a return.
Customer Support
What are your customer service hours?
Monday–Friday, 9:00 AM–5:00 PM EST.
How do I contact customer support?
You can reach support at support@astraloom.com.
Where is your business located?
6634 Avenue de Monts, Montréal, Québec, Canada, H4E 2T2.